General Terms and Conditions for Pre-Orders and Direct Purchasing

Last updated: September 2026

These General Terms and Conditions apply to all orders, pre-orders, and purchase contracts concluded between:

Aurora Hajnalka Balogdy

Email: aurora@ahb.world

(hereinafter referred to as the "Seller")

and any customer (hereinafter referred to as the "Buyer") placing an order or pre-order through email or this website.

Consumers within the meaning of these terms are natural persons who enter into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity (§ 13 BGB).

1. The presentation of products on this website does not constitute a legally binding offer, but rather an invitation to submit an inquiry (invitatio ad offerendum).
2. To place a pre-order, the Buyer sends an email to aurora@ahb.world.
3. Upon receiving the email inquiry, the Seller will confirm product availability, estimated production/shipping timelines, total pricing, and payment instructions via email.
4. A binding contract is concluded only when the Seller sends an explicit order confirmation and payment request to the Buyer, or when the payment is completed by the Buyer following such confirmation.

1. All prices are quoted in Euros (€).
2. (Select Option A or B based on your VAT status):
   
   • Option A (Small Business / Kleinunternehmer): Prices quoted are final prices. Pursuant to § 19 UStG (German Small Business Regulation), Value Added Tax (VAT / MwSt) is not charged or displayed.
   • Option B (Standard Tax): All prices include applicable statutory Value Added Tax (VAT / MwSt).

1. Shipping costs are calculated based on the delivery destination and will be clearly communicated in writing prior to final order confirmation.
2. Accepted payment methods include [Bank Transfer / SEPA prepayment, PayPal]. Payment is due prior to order dispatch unless otherwise agreed in writing.

1. Products marked as Pre-Order are individually handcrafted or produced in small batches. Estimated dispatch timelines will be provided in the email order confirmation.
2. If a delays occurs due to handcrafting processes or unforeseen material shortages, the Seller will notify the Buyer promptly.
3. Unless otherwise agreed, items are shipped to the delivery address provided by the Buyer during email correspondence.

As a consumer within the European Union, you have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods.

To exercise your right of withdrawal, you must inform us: Aurora Hajnalka Balogdy

Email: aurora@ahb.world

by means of an unequivocal statement (e.g., an email) of your decision to withdraw from this contract.

If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs (except for additional costs arising if you chose a non-standard delivery option), without undue delay and no later than 14 days from the day we receive your notification of withdrawal.

We will issue the refund using the same payment method used for the initial transaction unless expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or until you have supplied proof of shipping back the goods, whichever is earlier.

You shall send back or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal to us. The direct cost of returning the goods will be borne by you.

(Note: Under EU law, the right of withdrawal does not apply to goods made to customer specifications or clearly personalized items).

The delivered goods remain the property of the Seller until full payment has been received.

Statutory warranty rights under German law apply to all items. In the event of a defect in a handcrafted item, the Buyer is entitled to statutory supplementary performance (repair or replacement). Minor natural variations in paper texture, binding, or colour tones inherent to handcrafted items do not constitute defective quality.

The Seller is liable for intent and gross negligence. For light negligence, liability is limited to typical, foreseeable damage, and only in cases of breach of an essential contractual obligation (Kardinalpflicht). Liability for injury to life, body, or health remains unaffected.

1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG), provided this choice of law does not deprive a consumer of imperative local protection laws.
2. EU Dispute Resolution: The European Commission provides an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.